The Retail Operations Manager oversees the merchandise (Gear) and cafe operations across all Generation Church campuses. This full-time, onsite role is responsible for building and leading teams, managing inventory and ordering systems, fulfilling online merchandise orders, maintaining quality standards, and ensuring operational excellence for both departments. This person creates systems, manages resources, and works cross-departmentally to support events and the Guest Experience across all campuses.

Reports to: Guest Experience Director

The Ideal Candidate 

• Enjoys fast paced ministry work environments that are constantly changing and growing and is highly adaptable.
• Has a high level of capacity and remains resilient without becoming easily overwhelmed.
• Can thrive working autonomously with minimal direction while also valuing input and specific guidance from supervisors when it is offered.
• Consistently looks for ways to improve, is never satisfied with the status quo and is willing to reject good for great.
• This individual’s family enjoys and participates in the life of the church and sees work and personal life as meaningfully connected.
• Is a learner and naturally inquisitive and is willing to gain wisdom and best practices from others with a teachable and humble spirit.
• Lives a godly life with character above reproach and demonstrates a Spirit filled relationship with the Lord.
• Lives as an example others would want to follow and demonstrates health and stability personally, spiritually, physically, financially, and relationally.
• Is an undeniable hard worker who gets the job done and steps in to help rather than standing by.
• Lives out and protects the culture and values of Generation Church.

Responsibilities:

• Recruit, train, build, and schedule Cafe and Gear teams at each campus
• Oversee inventory systems, storage, ordering, and product flow for both departments
• Manage and fulfill online merchandise orders and maintain the online Gear store
• Ensure cafe quality standards and cleanliness across all campuses
• Provide and coordinate coffee service for events at any campus
• Manage retail and cafe budgeting and purchasing
• Develop systems and processes to keep operations organized and efficient
• Work closely with Creative department, Guest Experience, and Executive Pastors
• Travel between campuses regularly to support teams and operations

Minimum Qualifications:

• Experience that has equipped them to work in a ministry environment
• Experience leading and managing teams
• Strong organizational and operational mindset
• Proficient in quantitative analysis and inventory tracking
• Strong communication and leadership skills
• Technically skilled and comfortable learning systems and platforms
• Able to travel between Generation Church campuses
• Demonstrates spiritual maturity and character
• Willing to embrace feedback and execute the vision of their leaders
• Eye for detail and standard of excellence
• Agrees and aligns with the mission, vision, leadership, values, and doctrinal beliefs of Generation Church

Preferred Qualifications and Experience:

• Experience in retail or inventory-based environments
• Background as a barista or coffee shop environment
• Retail budgeting or purchasing experience
• Experience building systems and processes
• Familiarity with Mac-based platforms
• Strong problem-solving skills in fast-paced environments
• Positive, team-building attitude with good conflict resolution skills

More about Generation Church

Church Overview: Generation Church is an expanding multi-site church that’s been rapidly growing since its inception in 2014. We were named one of the Top 100 Fastest Growing Churches by Lifeway Research and Outreach Magazine for 7 years in a row and were the fastest-growing church in Arizona for two of those years. We are affiliated with the Assemblies of God and function like a non-denominational, Spirit-filled church. We are in an ongoing hiring process to keep up with the church’s growth. 

The Greater Phoenix Area: Phoenix is one of the fastest-growing communities in America and one of the top destinations for movers. People want to live here. The desert environment is stunning with low humidity, beautiful winters, hot summers, and moderate fall and spring seasons. New houses are being built everywhere constantly. We have highly rated school districts and lots of charter school options for parents. Every type of shopping, dining, and entertainment opportunity exists in the valley and all kinds of outdoor and sporting options are available locally. In Phoenix, you’re a 3-hour drive from the mountains and a 5.5-hour drive from the CA beach. 

GC has been constantly growing with a high level of invitation and evangelism. Our growth has accelerated since the beginning of 2020. New members commonly describe the church as “loving and alive, with bold biblical teaching, and Spirit-filled passionate worship.”

Our current unique areas of strength: 

• Bold biblical preaching that challenges with grace and truth. Experienced Christians gain fresh insight and new Christians can follow and grow too. We give an invitation to accept Jesus as Lord almost every service each week. 
• Expressive and passionate worship ministry that moves people into God’s presence. “Generation Worship” is writing original music and attracting people who want to be a part of a church body that engages in worship as much as the people on stage. 
• Phenomenal NextGen ministry. “gKids” and “GEN YTH” students actually WANT to go to church here. They grow to love the Lord and His Church. We’re raising lifelong followers of Jesus. 
• Top-level men’s and women’s ministry. “Bold Men” is here to help our Men at GC become the men of God they were made to be! “Beautiful Girl” is thriving and reaching women of all ages.
• Chapel services. We create space for older saints who desire a softer worshipenvironment. We want to honor those who sacrificed to build the Kingdom and serve them with love. 
• A spirit of excellence. We seek to do everything in a way that glorifies God. 
• Innovative creative and media departments. We want the look and feel of what we do to communicate who we are. 
• A Family vibe. We view the church as a family and our church staff as a ministry family. It’s not a job, it’s a calling. We love each other and enjoy being together. We value chemistry on our teams. We value staff kids and go out of our way to love and protect them.